Solara Resort Suite: Hot Tub, BBQ & Park Pass

We enjoyed the resort and it was an easy commute to all the activities we wanted to do. We had 5 woman in a 2 bedroom unit, so we had to use the hide-a-bed. They did not have enough blankets and it took awhile to get an extra blanket.The dishwasher did not work, so we had to hand wash our dishes, but it wasn’t a big deal since we ate out a lot. The parking was a bit tricky to figure out, it would have been nice to have better instructions on that before we arrived. But it wasn’t a beautiful property and we really enjoyed our time there!

Beautiful location, close to downtown, very clean and exactly as described in photos. An hour or less drive to all of the popular hikes - Lake Louise, Moraine lake, Johnston canyon, etc. Only about a 15 minute drive to Banff. The patio was very nice to relax on in the evening and very nice for grilling. Owner were absolutely fantastic, very responsive to all of our questions and very welcoming.

Had to prompt the hosts to provide check in information half an hour before check-in time. Luckily they answered promptly, but that’s a bit of a nightmare for people who value a smoother process.The pool was closed for the entire duration of our stay, which is no direct fault of the hosts, but front desk staff was supremely unhelpful and not forthcoming with any of the details regarding this.The first night when we noticed a sign on the pool door stating the pool was “closed indefinitely” we inquired if that REALLY meany indefinitely. Front desk staff stated “it will be open in the morning at 8am, I’m the one who put up the sign.”The next morning, the sign was still there stating an “indefinite” closure. A new staff member was at the front desk, and when we inquired if we could use the pool today she stated “Yes of course.”Us: “But the sign on the door states it’s closed indefinitely.”Staff: “Oh. Then maybe not.”Us: “Can we still use the hot tub / whirlpool?”Staff: “Probably not.”Which is a far cry from the “yes you can use it” we were told earlier.Later that day, we noted folks using the hot tub anyway, despite the closed sign, which seems unsafe.As far as the room/condo itself went, nice, but a bit difficult to navigate (buildings that didn’t attach, having to walk through the parkade to get to other areas) and there was water damage in some hallway ceiling panels. The hand soap in room was extremely watered down. More water than soap.

Great place - extremely spacious. We had two couples in our group and felt very relaxed and lots of room to visit and feel at home!

Everything was great. I didn't love that to access to the pool we had to go through the parkade in our swim suits!